Account Deletion

Overview

The NutraSoft mobile application is a companion tool for users with an existing NutraSoft ERP license. User accounts are created and managed by your organization's license administrator on the NutraSoft web platform — there is no self-service sign-up inside the mobile app.

Because accounts are tied to a business license, deletion requests are processed by your license administrator or by our support team. This page describes how to request deletion and what data we remove or retain.

How to Request Account Deletion

You can request deletion of your NutraSoft account in either of the following ways:

What is Deleted

When your account is deleted, we remove or anonymize the following:

• • Your name, email address, and phone number
• • Your user profile, preferences, and saved settings
• • Your authentication credentials and session tokens
• • Voice transcripts and AI assistant interactions generated under your account

What is Retained

Some records linked to your account may be retained after deletion. This is required to preserve the integrity of business and regulatory records that other users in your organization still depend on:

• • Production, inventory, shipping, and quality-control records you created — these remain in your organization's account and are required by food-manufacturing traceability and recordkeeping regulations.
• • Aggregated, de-identified usage data used to improve our services.
• • Records we are legally required to retain (e.g. financial, tax, or audit records) for the duration mandated by applicable Canadian and provincial law.

Records retained for these reasons no longer identify you personally and are not used to contact you.

Data Stored on Your Device

Uninstalling the app from your phone removes all locally-stored data, including your session token (stored in the iOS Keychain or Android Keystore). No additional steps are required to clear data from your own device.

Timeline

We acknowledge deletion requests within 5 business days and complete deletion within 30 days of verification, except where a longer retention period is required by law.

Contact

For deletion requests or questions, contact us at support@nutrasoft.ca, or write to NutraSoft Privacy Officer, Informatique Merkaz Inc., Quebec, Canada.